In line with your concern about the free trial offer, we apologize for any confusion and frustration that might be caused on your end. Reply from Wondershare Dr.Fone Updated Jul 25, 2023
#Fonelab versus drfone professional
Our tech team will contact you to collect the spec of your device and then provide professional suggestions in a targeted manner.
#Fonelab versus drfone software
Seeing from these positive reviews, our product wins large numbers of customers' recognition! Back to your concern on if this software can meet your expectation, we desperately hope to confirm it further and then help you save energy and money, while the current information is too limited. However, as you can check all reviews regarding Dr.Fone on Trustpilot, there are 1632 users who rated us 5-star reviews for this product and our customer service in the past. Actually, we failed to get a chance to investigate the problem these negative users encountered further, and this is the reason we are unable to make these reviews clarified. Dr.Fone team is always working hard to ensure that every feature we offer meets the highest standards of quality, reliability, and innovation. Regarding the negative reviews shared on Trustpilot, we'd like to explain it in more detail and hopefully, it will help you get a fair understanding of our products. Hi Enzo, I understand that it is very important to confirm more details of this software before subscribing to a plan. Reply from Wondershare Dr.Fone Aug 17, 2023 To better address your concern further, our senior support will investigate this matter and evaluate your refund request, and they will get back to you as soon as possible.
Knowing you were encountering a problem, we desperately hope to fix it, and this is the reason our support might invite you to provide more details (like a screenshot showing the problem or source files, etc.) for troubleshooting, and this was also the reason we didn't process a refund for you in the first place. We accept a refund request if the customer encounters a technical or compatible issue that is unable to be solved within 7 days.
For your case, please allow us to explain it in more detail and see how we could assist you further. At Wondershare, we strive to provide the best possible experience. Fone Unlock feature and the issues you've encountered in seeking a refund. Hi Patrik, I'm truly sorry to hear about your experience with the Dr. Reply from Wondershare Dr.Fone Aug 30, 2023 Our support will contact you soon, please keep an eye on it. Thank you for giving Wondershare enough trust to take care of your concern further. Knowing you have already contacted us, could you please send us the ticket number or your order number after receiving a request from Trustpilot? we'll investigate it and do the needful assistance to take care of your benefit. This is the reason our support may explain more details regarding our refund policy according to your actual situation and didn't process a refund in the first place. So that we can provide some suggestions or do further improvements in a targeted manner. Normally, we desperately hope to know the user's real thoughts when he/she requests a refund if there is no issue with the product itself. Here is our refund policy for your further reference. We strive to be transparent and clear about our refund policy, and we encourage our customers to review our policy before making a purchase. Please note that refunds are only provided under certain circumstances, in accordance with our policy.
Sorry to hear that you didn't have a good experience with our refund policy, we believe that our policy is fair and reasonable, as it reflects the costs and effort involved in processing refunds. Hi Jino, we are always desiring every interaction the customer has with us to be as smooth and as hassle-free as possible. Reply from Wondershare Dr.Fone Updated 3 days ago
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